The DTM Marketplace is a peer-to-peer service that allows users to buy, sell, and swap items as well as donate their earned DTM Credits to our Charity Partners.

Yes, you must have a registered account to fully engage with the DTM Marketplace, which includes viewing product details, buying, selling, and swapping.

When you post an item for sale, the proceeds of your sale minus the transaction fees go directly into your personal payment account via Stripe, our third-party payment system.

When you post an item for swap, the DTM Credit proceeds are reflected in your DTM account balance. DTM Credits are the sole currency for swaps on the platform, giving users the ease of circulating items in our community.

You may also choose to support any of our Charity Partners by donating some of your earned Credits, which are redeemed for cash.

Once you have accumulated at least 500 DTM in your account, you may also redeem your Credits for cash.

This is entirely up to you! If you wish to support a local charity, then posting your item as a swap allows you to donate a percentage of your proceeds to one of our Charity Partners.

There is currently no limit on the amount of items you can post in the Marketplace, as long as these items are from your own household. DTM is a platform for individual users ONLY and operating a business on the platform is strictly prohibited.

For any item sold or swapped without a donation through our Marketplace, DTM collects a 10% transaction fee. For any item swapped with a donation to a DTM Charity Partner, DTM collects a 5% transaction fee. The DTM fee is not inclusive of any fees levied by Stripe.

Posting is simple! Just follow these steps:

1. Sign In 
2. Click “Post Product”
3. Choose your Transaction Type (Sell, Swap, Swap & Donate)
4. Upload photo(s) of your item
5. Enter your product details & price
6. Edit Handover Preference
7. Check listing details
8. Click Post Product
   

A Stripe Connect account is only required if you wish to post an item for sale. All payments for sales and associated transaction fees are processed through Stripe, our third-party payment system.

For any sale, the seller pays DTM a 10% transaction fee based on the sales price of the item. In addition, the seller pays the associated Stripe service fee in accordance with Stripe’s Terms of Use. The total fees for DTM and Stripe are automatically deducted by Stripe while processing the transaction. The seller does not need to make a separate fee payment to DTM or Stripe.

For any swap without donation, the seller pays DTM a 10% transaction fee based on the assigned DTM Credit value of the item. This fee is automatically deducted and transferred to DTM. For a swap with donation, the seller pays DTM a fixed 5% transaction fee based on the assigned DTM Credit value of the item. The fee is fixed at 5% regardless of the percentage donated to the DTM Charity Partner.

When a user buys/tops up their DTM Credits, this payment  is processed through our third party payment provider, Stripe.  Stripe levies a credit card processing fee for this DTM Credit purchase. (see Terms & Conditions).

The buyer pays for any shipping fees. Hong Kong is a very interconnected city, so we recommend in-person handovers where possible, such as for smaller items. This results in a lower carbon footprint and you get to connect with a fellow member of the DTM community in person!

DTM Credits allow users to exchange goods on the platform.  After swapping your item, you can use the DTM Credits earned to obtain a swap item posted by a different user.

To redeem your DTM Credits for cash, you must have a minimum balance of 500 DTM.

To submit a redemption request, go to Profile > DTM Credits. Under “Redeem Your DTM Credits”, select the amount you wish to cash out and click “Redeem”. Once we receive your request, we will contact you to arrange payment directly. At DTM, safeguarding your information is paramount, which is why we do not store your payment details. The redemption will be completed within 1-2 weeks of receiving your request.

You can’t obtain swap items if you don’t have enough DTM Credits. When you check out, the system automatically reviews your account balance and will prompt you to top up if you don’t have enough Credits.

The simplest way is to set the percentage of proceeds you wish to donate to your chosen Charity Partner when posting your swap item.

No. DTM added this feature as an easy and meaningful way for users to support local charities while exchanging goods. Our Charity Partners also benefit from direct donations of goods and cash. Check out our Donate page for more info on their immediate needs.

At the end of every month, each Charity Partner’s accumulated DTM Credit donations are redeemed for cash, which DTM transfers directly to the charity.

You may edit details and photos of active listings at any time.

If your item has any damage or defects that you’re aware of, make sure you highlight all of them in your listing’s description and pictures. Honesty is part of how we foster mutual trust and respect within our community.

No. All completed swap and sale transactions are final. Please thoroughly inspect any items of interest before checking out.

No. All completed swap and sale transactions are final. Please thoroughly inspect any items of interest before checking out.

Select “Other”. If you think there’s a specific category we should add to our options, please contact help@dontthrowme.com.

Click the green heart on any product detail page to add it to your Wishlist. You can review the items in your Wishlist while signed in.

An item added to cart, remains in the cart for 24 hours and then it is returned to the Marketplace.  A message reminder about your cart is sent after 12 hours.

Most Items on DTM are unique offerings, an item is flagged “On Hold” as soon as a user places that item in their cart.

You choose your Handover Preference based on what is most convenient to you as a seller - location, timing, type (face to face, pickup, drop off etc). This could be a known landmark that is easily accessible to you.

For each item posted, sellers can choose to edit their handover preference.  For example although your account set preference might be “Wanchai MTR exit C”, if you are selling a bulkier item you could change it to “Self Pickup from Conduit Road” for that specific item.

1. Go to "My Account"
2. Choose "Catalogue"
3. Select "Live Listings"
4. Click "Edit" or the "Delete" Icon

When you post an item as Swap, it is not a 1 to 1 swapping of goods. Instead it is a swap of value in DTM Credits.  As a "seller" in a swap, you can accumulate DTM credits and use them at a later date when you find a swap item you like.

When you post an item as Swap & Donate, you are boosting the social impact of your swap by donating a portion of your swap proceeds to a DTM Charity partner.

It is an item listed for sale and priced in HKD, the seller must have a registered account with Stripe.  All their payments will be automatically processed through their Stripe account.

DTM payments are processed through 2 different payment portals depending on the transaction type:  1.  For HKD based transactions “SELL/BUY,” payments are processed through Stripe 2. For DTM Credit based transactions “SWAP/SWAP & DONATE,” DTM Credits transfers are processed through DTM.

Sellers on DTM operate as independent retail shops, which means checkout is per retail shop.  Buyers cannot bundle payments across different sellers or different transaction types.

DTM services are currently only available in Hong Kong.

You can sign up here!

No. Each user can register one account only. Please refer to DTM’s Community Guidelines.

To edit your personal data, sign in and go to your Profile.

To deactivate your account, please contact help@dontthrowme.com. We will deactivate your account within 7 days of receiving your request.

To report a listing in breach of DTM’s Community Guidelines, go to the listing’s Product Details and click “Report”.

To report a user involved in a completed sale or swap, go to your Profile > Purchase History. Find the user and click “Report”. In the form, please include as much detail about your issue as possible.

To report an issue regarding communication, including spam, hate speech, and other breaches of our Community Guidelines, please contact help@dontthrowme.com.

You can only rate a seller or swapper upon completing your transaction with them. Go to your Profile > Purchase History. Find the user and click “Rate Seller”.

No. Once you add a rating, it cannot be changed.

Please contact help@dontthrowme.com and we’ll get it fixed as soon as we can.

A user may swap any household item that’s in good condition and meets DTM’s Community Guidelines. How you classify your listing is entirely up to you.

There is currently no limit on the amount of items you can swap in the Marketplace, as long as these items are from your own household. DTM is a platform for individual users ONLY and operating a business on the platform is strictly prohibited.

No.

DTM Credits allow users to exchange goods on the platform. After swapping your item, you can use the DTM Credits earned to obtain a swap item posted by a different user. 

You can’t obtain swap items if you don’t have enough DTM Credits. When you check out, the system automatically reviews your account balance and will prompt you to top up if you don’t have enough Credits.

The simplest way is to set the percentage of proceeds you wish to donate to your chosen Charity Partner when posting your swap item.

A user may sell any household item that’s in good condition and meets DTM’s Community Guidelines. How you classify your listing is entirely up to you.

You may edit details and photos of active listings at any time.

If your item has any damage or defects that you’re aware of, make sure you highlight all of them in your listing’s description and pictures. Honesty is part of how we foster mutual trust and respect within our community.

DTM partners with charities that align with our values and mission. Our team aims to match community needs with community resources. If you support a charity you would like us to consider, please contact info@dontthrowme.com. We’d love to hear from you.

No. If you wish to make a direct goods donation, please visit our Donate page for a list of local charities and their needs.

Some charities will pick up donations, while others only accept donor-arranged deliveries. Please connect with our Charity Partners directly to confirm their needs and arrange pick-up or delivery. Contacts can be found on the Donate page.

For fashion, we offer a wide range of services, including:

• Wardrobe consultation (creating fresh outfits from what’s already in your closet).
• Restyling a beloved piece.
• Bespoke design.

We hope to add other services, such as furniture upstyling, in the near future. Stay tuned!

Please complete the Enquiry Form and we’ll connect you with the right expert for the job.

It depends! Every job is unique, so please complete the Inquiry Form with a concise description of what you’d like along with a photo. Our expert will then make an assessment and give you a quotation for the price and timeline within 48 hours.

Please contact info@dontthrowme.com with photos of the item(s) you wish to upstyle and indicate whether you would like an all-inclusive package (design to completion) or design ideas only. We’ll get back to you with a quotation for the price and timeline, which will vary depending on the complexity of the job. On average, an upstyle job takes around 2 weeks.

Our Fix Directory is vetted by DTM contributors and community members. You are free to choose a vendor based on your needs, price point, and location.

Yes. We do our best to keep the Directory up to date, but Hong Kong is a fast-moving market. Most of our vendors are small operations that may change working hours without notice, so it’s best to call ahead to avoid disappointment.

Of course! If you have a trusted vendor you’d like to recommend for the Directory, please contact info@dontthrowme.com.

By connecting members to vendors, we keep things circulating for longer while supporting local businesses.

Yes! The Directory is a free resource to help our members fix and upcycle what they have.